Ter-geek 2012

...adalah ketika dari kemarin si samsung Galaxy S2 nge drain battery dan panas, dan saya memutuskan untuk observasi HP mulai pagi hari ini...lalu di follow up dengan iseng mengirim email observation report ke patjar yang dibikin (sok) resmi dan.... ternyata dibales super resmi lengkap dengan inTouch ticket (bo'ongan) a la SLB...lengkap dengan penjelasan, ticket history dan embel-embel lainnya!! Hihihihi. I smiled ear to ear reading patjar's reply, sungguh ter-Geek 2012 deh!! Ini internal joke banget, dan pasti yang bisa 'ngeh' adalah yang pernah kerja di si biru ato yang mantan si biru (kayak saya). Hihi, pengen banget nunjukin copy ato printscreen emailnya, tapi karena ada alamat email kantor saya dan patjar yang takutnya bisa berujung ke hal-hal yang nggak diinginkan, jadinya gak bisa dikasi liat lengkapnya dsini deh..

Anyway, here's the 'main part' yang sukseus bikin senyum lebar saking geek-nya. Internal joke abisss!!! Well, one thing I really love (amongst many other lovable quality) from patjar is that he always can (and try to find a way to) make me smile. 

ISSUE SUMMARY:

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Samsung Galaxy S2 drain abnormally high amount of power from the batery

INFORMATION REQUESTED IN ORDER TO PROCESS YOUR CASE

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05-Apr-2012 10:05:12 – Wini,

First of all please kindly bear in mind that there are no such thing called the root causes in this world. The root cause can go down to infinity – depending on how deep we want to dig the cause. This will of course determine the amount of immediate cause we can physically tackle.

Now coming back to your problem, in my opinion, the immediate cause of the problem could be derived into two, i.e. the phone’s power system failing (resulting in an abnormal power consumption), or simply a defective battery. Phone’s power system would be something that we could not figure out at this point. However, a defective battery should be more obvious to observe. I strongly encourage you to continue observing your phone’s battery level every hour and use it like normally (keep disabling your 3g and Wifi for now) while comparing with mine. Whatever the result will be this evening, let’s swap battery and compare the result.

regards

Marfan Trihartiko

TICKET HISTORY

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04-Apr-2012 04:00:41 - EQUIPMENT IN QUESTION

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Samsung Galaxy S2

04-Apr-2012 04:00:41 - TROUBLESHOOTING

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1.  Restarting The Phone

2.  Fully Charge the battery

3.  Send a couple of sms

4.  Play pedo bear for 5 mins

5.  Continue observation

04-Apr-2012 04:00:41 - PROBLEM DETAILS

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To: Maintenance Engineer BPN

Here’s the observation report

Jam 09:35 -> No application ( include SMS ) -> 90%

Jam 09:40 -> Start to send/receive  SMS. Battery level -> 89% 

Jam 09:43 -> Start game Triple town a.k.a pedobear without any other application running

Jam 09:53 -> Stop game. Battery level 85%.

All active application is closed now. No 3G, WiFi, or Bluetooth connection. No significant heating observed. I do hope that this would help in our further observation in order to look for the root cause of the problem. Thanks a lot for your kind help

Rgds,

Wini -Miss PTR

Kok jadi kangen submit ticket ke inTouch ya??hihihi...*di T*Tal EP gak ada macem2 inTouch gini siy..;p*